You can view and print your Travel Insurance documents safely and securely, 24/7, by signing into your online Travel Insurance portal. You can register for the portal by visiting the link sent to you in the Welcome email which you should have received when you purchased your policy.

If you need to get in touch with us about managing your Travel Insurance policy, a member of our friendly team can help you via Live Chat.

Our team is online at the following times:

• Monday to Friday: 8.30am to 8.30pm
• Saturday: 9am to 5pm

Whether you need help accessing your policy documents, have a question about your quote, or need assistance to manage your Travel Insurance policy, our friendly Live Chat team are here to make sure you get the help you need. 

The chat button will be displayed on the right-hand side of this page when we have chat agents available to help you. We're online at the following times:

• Monday to Friday: 8.30am to 8.30pm
• Saturday: 9am to 5pm

If you need help managing your Travel Insurance policy, our friendly Live Chat team are here to direct you to the help you need. 

The chat button will be displayed on the right-hand side of this page when we have chat agents available to assist you. We're online at the following times:

• Monday to Friday: 8.30am to 8.30pm
• Saturday: 9am to 5pm

To make a claim on your policy, you will need to ensure you have all the information required. If you’re unsure what evidence you need to make a claim, you can find details of this in your policy documents. You can view and print your Travel Insurance documents safely and securely, 24/7, by signing into your online Travel Insurance portal. 

Once you have the relevant evidence, call 0203 475 3630 as soon as possible.

For medical emergency claims, select option one.

For other claims, select option two.